Privacy Policy for Sharp Hearing  

Effective Date: 04/08/2025


At Sharp Hearing, we are committed to safeguarding your privacy and ensuring transparency regarding the collection, use, and protection of your personal information. This Privacy Policy outlines how we manage your personal data, including health information, across our services.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Who We Are

Business Name: Sharp Hearing
Principal Audiologist: Kathryn Diprose
Contact Information:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.SharpHearing.com.au
Postal Address: PO Box 536, Capalaba QLD 4157

2. Information We Collect

Because you may interact with us in different ways, we provide service‑specific privacy information so you can clearly understand how your data is handled at each stage. We only collect personal information necessary for the services we provide. The type of information collected, and how it is used, depends on how you choose to engage with us. Please click on the relevant links below if you require more specific information:

We maintain your information in separate, service‑specific systems (e.g. newsletters, courses, clinical appointments, etc.) to ensure your data is only used for the purpose you provided it.

3. Disclosure of Your Information

We may share your personal information with:

  • Healthcare Providers: To ensure they have accurate information about the services we provide you.

  • Third-party Providers: To facilitate services such as appointment scheduling, payment processing, and email communications.

  • Legal Authorities: Only if required or authorised by law.

We ensure that any third parties with whom we share your information comply with applicable privacy laws and regulations.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Secure storage solutions with encryption where possible
  • Role‑based access controls to limit who can view your information
  • Use of two‑factor authentication wherever possible
  • Regular monitoring and updates of our systems to maintain security
  • Storing data in segregated systems, so that no single system holds all the information you provide. This minimises risk and ensures your data is only used for its intended purpose.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also protect your own information when communicating online. Please:

  • Do not share your usernames or passwords with anyone
  • Avoid clicking on suspicious links claiming to be from us
  • Check that emails are sent from our official domain: @sharphearing.com.au

If you ever receive a message that appears suspicious, please contact us directly to confirm its authenticity.

5. Access and Correction

You have the right to access and correct your personal information held by us. To request access or correction, please Contact Us.

6. Retention of Information

We retain your personal information for as long as is required under Australian healthcare privacy laws.

7. Advertising and Cookies

Our website may use cookies and similar technologies to support advertising and improve user experience. Cookies are small data files stored on your device that help us:

  • Deliver relevant advertisements
  • Remember your preferences
  • Analyse website traffic and performance

You can choose to disable cookies through your browser settings, though this may affect the functionality of our website. We may also use cookies in connection with Meta services or Google services.

8. Use of De-Identified Data

We may use de‑identified (anonymised) information internally to:

  • Monitor and evaluate the quality of our services
  • Improve the effectiveness of our programs
  • Support planning and development of new services
  • De‑identified data cannot be used to personally identify you.

If we share de‑identified information externally (such as in professional presentations, service evaluation reports, or research), we will ensure that no individual can be identified.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date.

10. Complaints

If you have any concerns about how we handle your personal information, please contact us first so we can work with you to resolve the issue.

We take privacy complaints seriously and will respond to you as soon as possible.

If you are not satisfied with our response, you may escalate your complaint to one of the following bodies:


Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via our:

Online form: Contact Us Form
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Postal Address: PO Box 536, Capalaba QLD 4157