Important Information About Our Services

Sharp Hearing does not provide individualised medical, psychological, or crisis care.

If you require urgent help, please seek assistance from an appropriate service that can meet your needs. 

Mental Health Services - Emotional Support 

If you have immediate plans to harm yourself or others - attend your local emergency department or call 000. 

Support is available via one of the following 24/7 Australian crisis services:

• Lifeline – 13 11 14 | www.lifeline.org.au 
• Beyond Blue – 1300 22 4636 | www.beyondblue.org.au 
• Suicide Call Back Service – 1300 659 467 | www.suicidecallbackservice.org.au 
• Kids Helpline (for ages 5–25) – 1800 55 1800 | www.kidshelpline.com.au 
• 13YARN (support for Aboriginal and Torres Strait Islander peoples) – 13 92 76 | www.13yarn.org.au 

Other support services: 

• Your workplace Employee Assist Program 
• Your General Practitioner 
• Your current psychologist, psychiatrist, or other mental health service that you attend

Physical Health - New or Worsening Symptoms 

• Book an appointment with your General Practitioner (GP)
• Attend your local emergency department or call 000 if the situation requires immediate emergency care
• A few ear-related symptoms that require emergency department care include, but are not limited to:
  • Sudden hearing loss in one or both ears
  • Suddenly unable to hear clearly using your hearing aid or implant device (i.e. you have already changed the battery, removed earwax from the tubing, and changed any spare parts that are recommended by the audiologist to maintain the device). 
  • Sudden onset vertigo (spinning in one direction) that won't stop 
  • Sudden onset drooping or weakness on one side of the face 
• Contact Health Direct on 1800 022 222 if unsure about the level of urgency for your situation