Privacy Policy for Facebook, Instagram and Meta

Effective Date: 04/08/2025


We value your privacy and want you to understand how your information is handled when you interact with us via our Facebook pages, Facebook groups, Instagram, or Meta advertising.

Information We Collect

When you engage with us on Facebook or Instagram, we may have access to:

  • Your public profile name and any information you share with us (e.g. comments, likes, group posts, or direct messages)
  • Information you provide through Facebook Messenger or Instagram Direct
  • Anonymous data from cookies, tracking pixels, or similar technologies used by Meta for advertising and analytics
  • We do not collect or request clinical information in these spaces, and we recommend you avoid sharing personal health details on Facebook or Instagram, as these are not secure platforms for sensitive information.

 

How Your Information Is Used

We may use the information you provide to:

  • Respond to questions, comments, or direct messages
  • Moderate and manage our Facebook pages and groups
  • Share general information about tinnitus and our services
  • Run Meta advertising campaigns across Facebook and Instagram, including remarketing to people who have visited our website
  • Measure the effectiveness of our advertising

We do not add your Facebook or Instagram activity to your clinical record, and we do not use these platforms for personalised medical advice.

How Your Information is Stored

Information you share on Facebook or Instagram is stored and processed by Meta Platforms, Inc., which may store data in multiple global locations, including the United States and other countries outside Australia.

We do not download or separately store your Facebook or Instagram activity unless you explicitly provide information to us through a secure channel (such as a booking form or clarity call).

Advertising and Cookies

We use Meta advertising (Facebook and Instagram) to help people learn more about our services. This may include:

  • Cookies and tracking pixels to deliver relevant ads
  • Anonymous usage data collected by Meta to measure ad performance
  • We do not receive personally identifiable information from Meta unless you provide it directly (for example, through a Facebook or Instagram lead form).

You can control how Meta uses your data for ads:

  • Facebook Ad Preferences: https://www.facebook.com/adpreferences/ad_settings
  • Meta Privacy Policy: https://www.facebook.com/policy 


Data Security

While we take reasonable steps to protect your information when interacting with us on these platforms, the security of data stored by Meta is ultimately governed by Meta's own security measures. We recommend you familiarize yourself with Meta's Privacy Policy to understand how they manage your data security.

To help ensure the security of your information:

  • We do not store or download any sensitive personal information you provide via Facebook or Instagram unless you choose to share it through more secure channels (e.g. booked clinical appointments).
  • Meta uses standard encryption protocols to protect data during transmission and may use cookies and tracking technologies to improve security, measure ad performance, and target relevant ads.
  • You can control privacy and security settings within Facebook and Instagram to manage your data preferences, including opting out of targeted ads.

 

Your Rights

Under the Australian Privacy Principles, you may:

  • Choose not to share personal information via Facebook or Instagram
  • Adjust your ad preferences through Meta’s tools
  • Contact us directly if you would like to discuss how your information is used

 

Contact Us

If you have any questions about this Privacy Policy or how your information is handled on Facebook or Instagram, please Contact Us. For more details on how we handle information across all of our services, please see our full Privacy Policy.