Privacy Policy for Facebook, Instagram and Meta

Effective Date: 04/08/2025


We value your privacy and want you to understand how your information is handled when you visit our website, contact us via email, or use our contact form.

Information We Collect

When you interact with us through our website or contact form, we collect the following personal information:

  • Personal Information: Your name, email address, phone number (if provided)
  • Contact Form Information: Any additional details you provide when submitting a query or request via the contact form

We do not collect sensitive personal information through the website or contact form. You are not required to provide any personal information to browse our site, but if you wish to contact us, your personal details are necessary to facilitate communication.

 

How Your Information Is Used

We use the information you provide to:

  • Respond to your inquiries or requests
  • Provide the services or information you’ve requested
  • Process your orders or appointments
  • Communicate with you about our services and updates (via email)

We will never share your information with third parties for marketing purposes without your consent.

 

Data Storage and Security

Any personal information you provide to us via our website, email, or contact form is stored securely on an Australian server. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Secure storage solutions with encryption
  • Role‑based access controls to limit who can view your information
  • Use of two‑factor authentication where possible
  • Regular monitoring and updates of our systems
  • Staff training on confidentiality and privacy obligations

While we take all reasonable steps to safeguard your data, no system is 100% secure. We encourage you to also take care when communicating personal details electronically. Please do not provide any sensitive personal or medical information via email or our contact form.

Cookies and Tracking

At present, we do not use any tracking technologies (such as cookies) on our website. In the future, we may implement cookies or other tracking mechanisms to improve our website functionality, personalise your experience, and analyze traffic. If we decide to use these technologies, we will update this Privacy Policy.

Your Rights

Under the Australian Privacy Principles, you may:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate or outdated information
  • Withdraw consent for certain uses of your information (subject to legal requirements)

 

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please Contact Us. For more details on how we handle information across all of our services, please see our full Privacy Policy.