Privacy Policy for Newsletter Subscribers

Effective Date: 04/08/2025


We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we handle the information you provide when subscribing to our email newsletters about the Tinnitus Journey pathway.

Purpose of the Newsletters

Our newsletters share general tinnitus information, provides an overview of the three phases of the tinnitus journey, first‑stage actions that can be taken, course information, and how to make an appointment with us.

Information We Collect

When you subscribe to our newsletter, we collect:

  • Your name
  • Your email address
  • Newsletter preference — this ensures we can send you the most relevant tinnitus information. Without it, we cannot provide newsletter content.

We do not collect or store private clinical information on our website.

 

How Your Information Is Used

We use your information to:

  • Send you newsletters and resources about tinnitus
  • Provide you with general information about tinnitus and actions you can take in the first stage of the tinnitus journey
  • Share information about how to access our online courses
  • Let you know about booking appointments
  • Tailor content based on your chosen hearing status
  • Improve our email communications

➡️ You can unsubscribe at any time by clicking the unsubscribe link included in every email we send.

How Your Information is Stored

Your subscription data is stored securely through the following third-party services:

  • Webcentral (Website Hosting)
    • Stores our website data and ensures site availability.
    • Data is hosted in Australia.
    • Privacy Policy: https://webcentral.au/privacy/
  • Joomla (Content Management System)
    • Manages the framework for our website.
    • Privacy Policy: https://www.joomla.org/privacy-policy.html
  • AcyMailing (Email Newsletter Management)
    • Manages newsletter subscriptions and delivery.
    • Uses Amazon Web Services (AWS) to send emails. AWS may store or process data in multiple global regions, including Australia, the United States, Europe, and Asia‑Pacific.
    • AcyMailing Privacy Policy: https://www.acymailing.com/privacy-policy
    • AWS Privacy Policy: https://aws.amazon.com/privacy/


Data Security

We take reasonable steps to protect your information from unauthorised access, misuse, or disclosure. Measures include:

  • Secure website hosting
  • Encryption and access controls
  • Two‑factor authentication where possible
  • Regular monitoring and updates of our systems

While we take all reasonable steps to safeguard your data, no system is 100% secure. We encourage you to also take care when handling your own information, such as by not clicking suspicious links. Newsletter emails from us will only come from This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Your Rights

Under the Australian Privacy Principles, you may:

  • Request access to the information we hold about you
  • Request correction of inaccurate or outdated details
  • Withdraw your consent to receive newsletters at any time (by clicking the unsubscribe link in our emails or contacting us directly)

 

Contact Us

If you have any questions about this Privacy Policy or how your information is handled please Contact Us. For more details on how we handle information across all of our services, please see our full Privacy Policy.